are what organizations do - collecting money from the public, building houses,
lecturing students, displaying fine art, producing television programmes or
giving financial advice.
activities are concerned with producing the products or service
activities will be management processes or monitoring that regulations are being
adhered to. There are also those of
a more incidental nature, such as conducting factory tours and organizing staff
include not only what business consultants refer to as 'processes' - where
things get done (submitting an expense claim, making a sale) but also all those
other activities which take place in organizations such as holding meetings,
reviewing salaries or making presentations.
The five elements of Activities