man is an island. John
organization exists within a framework of other organizations with which it has
relationships, as illustrated below.
the infrastructure: There should be clear interfaces to external organizations and these
should be managed, i.e. someone should have responsibility for dealing with
customers, for liaising with the community or for managing an alliance partner.
There should also be clear, published policies as to how these various
organizations will be treated.
Watch out for
infrastructure has a habit of changing unnoticed - suppliers may be bypassing
the organization to supply its customers directly. The organization should in
turn be looking at opportunities to create changes itself. Instead of products
being supplied through a distributor, the end users or consumers could be
supplied directly, as with record companies distributing their music directly to
the public over the Internet.