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The Participants Aspect



Participants are people, groups, or other organizations that are involved with the organization and have a common interest in it operating successfully. 

Each category of participant has its own vested interests, but a particular person or group can belong to several categories at the same time and as such may have conflicting interests. For example a person may be an employee, shareholder and customer. 

The term 'stakeholder' is often used instead of 'participant', particularly by business. This term covers similar groups but we use the term  'participant' because it is also appropriate for non-profit organizations such as local government, charities, social clubs, arts and heritage organizations, etc. as well as being suitable for businesses.


The nine elements of Participants

Owners
Managers

Workers

Channel

Customers

Suppliers

Partners

Neighbours

Indirect participants
   

(Or trustees) - the ultimate bosses
Those who plan and control
Office and manual workers and part-time staff
Bringing deliverables to the customer or user
The people who buy or use the products or services
Providers of goods and services to the organization 
Other organizations with which there is cooperation
Those affected by the behaviour of the organization

Those who depend on the direct participant
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