comes so slow; and life so fast doth fly, we learn so little and forget so much.
Sir John Davies
skills and experience of its staff is often an organization's most valuable
asset. It is both the individual's and the manager's responsibility to ensure
that skills are appropriate and are maintained and upgraded, otherwise they will
not meet the needs of the organization. There
are two main types of skill:
are required for people to participate in an organization effectively -
conducting oneself in a professional manner, dealing sympathetically with
people, numeracy, report writing, telephone technique, etc.
skills are required for the individual's specific role, such as teaching, surgery, brick laying, or managing.
Skills are assets: Although skills and
experience are widely accepted as an asset of the organization, their worth is
rarely quantified. Skills are the practical
application of knowledge - whether hanging wallpaper or teaching students. They
are about being able to do something rather than just knowing how.
jobs, such as negotiating, depend as much on the experience of the individual as
on formal training. Skills
can be learnt, experience can be acquired over time, but temperament is innate
and may also be a key factor for a particular job - a salesman needs a different
temperament to a nurse!
associated with roles: Skills
are associated with particular roles and also with the type of workplace which
the individual is using. A medical consultant
uses the following skills - General
with hospital processes, negotiating, administration); Consulting
room (interviewing, listening, counselling, diagnosis); Operating
dexterity, dealing with stressful situations, leadership); Ward
confidence building, teaching, empathy); Accident
decision making, diplomacy, self-defence).