suppliers are our partners." Disney
organization may need many suppliers of items and services, some of which become
part of the delivered product or service while others are needed to enable the
organization to operate successfully. There are two main categories of
provide raw materials,
products, services or information, which eventually find their way to the
customer, client, consumer, or user.
Secondary suppliers help
the organization be more effective or efficient. They
may provide tools, equipment, consumables and finance to help produce
the organization's goods or services; or information, training, and services to
support the staff.
should differentiate between major suppliers who are critical to their operation
and with whom they must maintain a good relationship (the supplier of tail fins
to an aircraft manufacturer) and non-critical suppliers (of screws, copier
machines, stationery, carpets, etc.). The trend is to rely more
and more on suppliers, some of which are taking an increasingly important and
sometimes vital part in the organizationís operation. Major car manufacturers
such as Ford, are even subcontracting the final assembly of some of their models
to external companies which then 'supply' Ford with the finished car.
include traditional services such as security, catering, and maintenance, but
also newer services such as the supply of information. Services to customers are
often supplied externally on behalf of the organization - a local government
contracting out its garbage collection to a private company, which then has to
be monitored and controlled.
network of suppliers: Large
organizations have many suppliers. For a car factory of 10,000 workers
there could be another 40,000 jobs which depend upon it. These include jobs at
component suppliers, such as those supplying mechanical and electrical
items; their suppliers, such as cable and light manufacturers; service
providers such as IT, cleaning and security; and local stores and
supermarkets, taxi firms and cafes, depending on the custom of the factory